Sony Offers Fix for PS Portal Connection Issues After Update 5.0

Players have been reporting ongoing PS Portal connection issues following the massive April 2025 system software update version 5.0.0. While the problem doesn’t affect everyone, we have seen enough reports to deduce that this isn’t an isolated case. Now, Sony is offering a temporary fix to those who contact PlayStation Support, and it seems to resolve the issue for some.

How to fix PS Portal ‘lost connection’ issue after recent update

Players are being advised to clear their PS5 console’s cache following the steps outlined below, which won’t result in any loss of data. However, you’ll need to sign back into your account.

1. Turn off your PS5.
2. Press and hold the power button for a few seconds, releasing the button once you hear the second beep.
3. Connect the DualSense controller to PS5 via the USB cable, then press the PS button on the controller to enter Safe Mode.
4. Select the ‘Rebuild Database’ option, then ‘Clear Cache.’ The PS5 will restart after this, and players have to repeat the steps outlined above before proceeding to step 5.
5. Select ‘Restore Default Settings’ option.

Now proceed to launch games.

If this still doesn’t work for you, we advise resetting your handhed by following these steps outlined on PlayStation.com.

Let us know if this resolved your PS Portal connection issues.